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Account Basics

This guide covers the essential steps to manage your Soppiya account access. Learn how to create a new account, log in using various secure methods, and recover your password if needed.

1. Creating an Account​

Creating a Soppiya account is the first step to managing your stores, accessing Soppiya apps, and configuring your profile settings. Follow the steps below to register successfully.

Step 1: Check Availability​

Soppiya uses a single entry point for both logging in and signing up.

  1. Navigate to the Soppiya Login page.
  2. Email: In the "Welcome back" screen, enter your valid email address.
  3. Click the Continue with email button.
System Check

The system will automatically check if an account already exists. If the email is new, you will be automatically redirected to the Create an account page.

Step 2: Provide Personal Details​

On the registration page, complete the required fields.

  1. First name: Enter your first name.
  2. Last name: Enter your last name.
  3. Password: Create a strong and secure password.
    • Tip: Click the icon to reveal your password characters.

** RECOMMENDED PASSWORD CRITERIA**
To ensure account security, your password should meet the following:

  • At least 8 characters in length.
  • A mix of uppercase (A–Z) and lowercase (a–z) letters.
  • Includes numbers (0–9) and special characters (e.g., ! @ # $).

Step 3: Complete Registration​

  1. Review your details. (Click Change email if you noticed a typo in the previous step).
  2. Click the Create button.
  3. Upon success, you will be redirected to your dashboard.
Important Action Required

You will see an alert message at the top of your profile: "You may lose account access. Verify email now!"

Click Verify email now! immediately. For detailed instructions, please refer to the Email Verification guide.

2. Logging In​

Soppiya offers multiple secure and convenient methods for users to access their accounts. Whether you prefer traditional authentication with an email and password, seamless login through your Google account, or the modern passwordless approach using a passkey, Soppiya ensures that each method is designed with both security and usability in mind.

The standard login method using your registered credentials.

  1. Navigate to the Soppiya Login Page.
  2. Email: Enter your address and click Continue with email.
  3. Password: Enter your password.
    • Tip: Click the icon to reveal your password characters.
  4. Check Keep me logged in if you want to remain logged in on this device (optional).
  5. Click Log in.
Troubleshooting Tips
  • Wrong Email? Click Change email to correct your address.
  • Forgot Password? Click the blue Forgot password? link.

3. Profile Management​

After creating your account, you will land on the Profile Basics page. It is highly recommended to complete these immediate actions.

Manage Personal Details​

From this dashboard, you can:

  • Update Info: Edit your First Name and Last Name.
  • Profile Picture: Upload or change your avatar by clicking the Edit button.

Set Preferences​

Customize how the Soppiya dashboard functions for you personally.

  • Language: Choose your preferred interface language (e.g., English).
  • Timezone: Set your local timezone (e.g., Asia/Dhaka) to ensure order times and logs appear correctly.
Note on Settings

These settings only affect your personal dashboard view. They do not change how customers view your store or how store hours are calculated.

4. Account Recovery​

If you forget your password or cannot access your Soppiya account, use the Forgot Password option.

Steps to Reset Your Password​

  1. Initiate: Go to the Login page, enter your email, and click Continue with email.
  2. Request: On the password screen, click the blue Forgot password? link.
  3. Confirm: Click the black Send reset email button.
  4. Verify: Open your email inbox and find the email with subject: "Soppiya password reset".
    • Tip: Check Spam/Junk folders if not found within 1 minute.
  5. Reset: Click the Reset password button inside the email.
  6. Create: Enter your new password on the secure page and confirm it.
Irreversible Limitation

The reset link inside the email expires in 10 days. If you do not use it within this timeframe, you must request a new link.

Notes & Tips​

  • Check Spam: If the email doesn't appear in 1 minute, check your Spam/Junk folder.
  • Alternative: If you have a Passkey or linked Google Account, you can use those to log in without resetting your password.