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Account Basics

The Account Basics section covers the essential steps to manage your Soppiya account access. Whether you are a new user setting up your first store or a returning merchant needing to recover access, this guide provides the foundational knowledge you need.

Location: Accounts Dashboard

What Is Account Basics?​

Account Basics encompasses the fundamental actions required to maintain your presence on Soppiya. It acts as the central hub for your identity on the platform.

  • Registration - Creating your unique user ID
  • Authentication - Verifying who you are (Login/2FA)
  • Profile Management - Updating your name, avatar, and preferences
  • Recovery - Regaining access if you lose your credentials
Central Identity

Your Soppiya account is your key to everything — from managing products to paying bills. Keep it secure and up-to-date.

Quick Start Guide​

To get started with your account:

  1. Create an Account — Register at accounts.soppiya.com
  2. Verify Email — Click the link sent to your inbox immediately
  3. Set Up Profile — Add your name and a professional avatar
  4. Secure It — Turn on 2FA in the Security tab
  5. Log In — Use your credentials to access your store dashboard

For detailed steps on each topic, browse the specific sections below.

1. Creating an Account​

Creating a Soppiya account is the first step to managing your stores, accessing Soppiya apps, and configuring your profile settings. Follow the steps below to register successfully.

Step 1: Check Availability​

Soppiya uses a single entry point for both logging in and signing up.

  1. Navigate to the Soppiya Login page.
  2. Email: In the "Welcome back" screen, enter your valid email address.
  3. Click the Continue with email button.
System Check

The system will automatically check if an account already exists. If the email is new, you will be automatically redirected to the Create an account page.

Step 2: Provide Personal Details​

On the registration page, complete the required fields.

  1. First name: Enter your first name.
  2. Last name: Enter your last name.
  3. Password: Create a strong and secure password.
    • Tip: Click the icon to reveal your password characters.

** RECOMMENDED PASSWORD CRITERIA**
To ensure account security, your password should meet the following:

  • At least 8 characters in length.
  • A mix of uppercase (A–Z) and lowercase (a–z) letters.
  • Includes numbers (0–9) and special characters (e.g., ! @ # $).

Step 3: Complete Registration​

  1. Review your details. (Click Change email if you noticed a typo in the previous step).
  2. Click the Create button.
  3. Upon success, you will be redirected to your dashboard.
Important Action Required

You will see an alert message at the top of your profile: "You may lose account access. Verify email now!"

Click Verify email now! immediately. For detailed instructions, please refer to the Email Verification guide.

2. Logging In​

Soppiya offers multiple secure and convenient methods for users to access their accounts. Whether you prefer traditional authentication with an email and password, seamless login through your Google account, or the modern passwordless approach using a passkey, Soppiya ensures that each method is designed with both security and usability in mind.

The standard login method using your registered credentials.

  1. Navigate to the Soppiya Login Page.
  2. Email: Enter your address and click Continue with email.
  3. Password: Enter your password.
    • Tip: Click the icon to reveal your password characters.
  4. Check Keep me logged in if you want to remain logged in on this device (optional).
  5. Click Log in.
Troubleshooting Tips
  • Wrong Email? Click Change email to correct your address.
  • Forgot Password? Click the blue Forgot password? link.

3. Profile Management​

After creating your account, you will land on the Profile Basics page. It is highly recommended to complete these immediate actions.

Manage Personal Details​

From this dashboard, you can:

  • Update Info: Edit your First Name and Last Name.
  • Profile Picture: Upload or change your avatar by clicking the Edit button.

Set Preferences​

Customize how the Soppiya dashboard functions for you personally.

  • Language: Choose your preferred interface language (e.g., English).
  • Timezone: Set your local timezone (e.g., Asia/Dhaka) to ensure order times and logs appear correctly.
Note on Settings

These settings only affect your personal dashboard view. They do not change how customers view your store or how store hours are calculated.

4. Account Recovery​

If you forget your password or cannot access your Soppiya account, use the Forgot Password option.

Steps to Reset Your Password​

  1. Initiate: Go to the Login page, enter your email, and click Continue with email.
  2. Request: On the password screen, click the blue Forgot password? link.
  3. Confirm: Click the black Send reset email button.
  4. Verify: Open your email inbox and find the email with subject: "Soppiya password reset".
    • Tip: Check Spam/Junk folders if not found within 1 minute.
  5. Reset: Click the Reset password button inside the email.
  6. Create: Enter your new password on the secure page and confirm it.
Irreversible Limitation

The reset link inside the email expires in 10 days. If you do not use it within this timeframe, you must request a new link.

Notes & Tips​

  • Check Spam: If the email doesn't appear in 1 minute, check your Spam/Junk folder.
  • Alternative: If you have a Passkey or linked Google Account, you can use those to log in without resetting your password.

Troubleshooting​

"You may lose account access" error

Possible causes:

  • You haven't verified your email address yet

Solution:

  1. Look for the banner at the top of your Profile page
  2. Click Verify email now!
  3. Check your inbox and click the verification link
  4. Refresh the page — the banner should disappear
I can't upload a profile picture

Possible causes:

  • File size is too large or unsupported format

Solution:

  1. Ensure image is JPG or PNG
  2. Try resizing the image to below 2MB
  3. Try a different browser if the upload button is unresponsive
My dashboard time is wrong

Possible causes:

  • Profile timezone is set incorrectly (default might be UTC)

Solution:

  1. Go to Profile > Preferences
  2. Change the Timezone to your local region (e.g., Asia/Dhaka)
  3. Save changes
Need More Help?

If you're stuck, refer to the specific Account Login or Account Security guides for deeper troubleshooting.

Best Practices​

Account Management Best Practices

Setup

  • Complete your profile — adding a real name helps team members identify you
  • Set the correct timezone — makes your Activity Logs accurate and useful
  • Verify email immediately — don't wait until you're locked out

Security

  • Use a strong password — 8+ characters, mixed types
  • Enable specific notifications — stay informed about account activity
  • Logout of shared devices — always protect your session

Summary​

Account Basics encompasses the full lifecycle of your Soppiya identity: getting in, setting up, and getting back in if you're locked out. Mastering these basics ensures you have reliable, secure access to your business tools at all times.

Key takeaways:

  • One email creates one account for all your stores
  • You must verify your email to keep your account active
  • Login flexibility allows Email, Google, or Passkeys
  • Personal preferences like Timezone affect your view, not the customer's
  • Recovery relies on email access — keep your inbox secure

Start by verifying your email and setting your timezone to ensure a smooth initial experience.