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Profile Management

The Profile Management section allows you to manage your account settings, including personal details, preferences, security, and authentication methods. Keeping your profile updated ensures a smoother experience across the Soppiya platform.

Location: Accounts Dashboard

What Is Profile Management?​

Profile Management is where you customize your personal workspace on Soppiya. Unlike store settings which affect customers, these settings affect your view of the dashboard.

  • Personal Identity - Manage your name and avatar
  • Localization - Set your preferred language and timezone
  • Account Status - Check email verification status at a glance
Personal vs. Store

Changing your Profile Timezone only changes the time you see on orders. It does not change the store's operating timezone or shipping cutoff times.

Quick Start Guide​

To personalize your profile:

  1. Go to Profile — Click your avatar in the top right corner
  2. Upload Avatar — Click "Edit" under the picture to add a photo
  3. Save — Click "Save" to apply changes immediately

For detailed instructions, continue reading below.

Accessing Profile Settings​

After logging into your Soppiya account, you will find the configuration menu in the left sidebar. From here, you can access:

Profile Basics​

The Profile section appears on the left sidebar after login. Here you can update your public profile details.

Important: Verify Your Email
If you see a notification at the top of the page stating:
"You may loose account access Verify email now!"
Please click the blue Verify email now! link immediately to secure your account.

Steps to Update Profile Basics​

  1. Navigate to Basics in the sidebar.
  2. Update Name: Click into the First Name or Last Name fields to type your changes.
  3. Update Avatar: Locate the profile picture square (e.g., showing your initials like "SH") on the right side.
    • Click the Edit button located directly beneath the avatar to upload a new image.
  4. Click the Save button at the bottom to apply your changes.

Troubleshooting​

My profile picture keeps reverting

Possible causes:

  • Image format is not supported (use JPG/PNG)
  • File is too large (>2MB)
  • Browser cache

Solution:

  1. Try a smaller image file
  2. Clear your browser cache and refresh
  3. Ensure you clicked Save after uploading
Need More Help?

If settings aren't saving, try logging out and logging back in.

Best Practices​

Profile Management Best Practices

Identity

  • Use a clear avatar — helps your team recognize you in comments and logs
  • Keep names updated — ensure your legal name is used for account ownership clarity

Configuration

  • Verify email — prevents lockouts and ensures you get security alerts

Summary​

Profile Management is all about tailoring the Soppiya experience to you. By setting your correct timezone and language, you ensure that the tools work with you, not against you.

Key takeaways:

  • Basics: Name and Avatar (Internal visibility)
  • Verification: Essential for account security
  • Impact: Profile settings affect you, not your customers or store settings