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Account Recovery

If you forget your password or cannot access your Soppiya account, you can easily recover it using the Forgot Password option.

Recover Your Account by Resetting the Password​

The password reset process requires you to identify your account first. Follow these steps:

Step 1: Initiate the Reset​

  1. Go to the Soppiya Login page.
  2. Enter your registered Email address in the "Welcome back" screen.
  3. Click Continue with email.
  4. On the password entry screen, click the blue Forgot password? link located directly below the password field.
  1. You will be directed to the Forgot your password? screen.
  2. Your email will be pre-filled.
    • Note: If the email is incorrect, click "Change email" inside the input box.
  3. Click the black Send reset email button.
  4. System Check: A green notification "Email sent!" will appear. The "Resend" button will be disabled for 30 seconds to prevent spamming.

Step 3: Set a New Password​

  1. Open your email inbox and look for an email with the subject "Soppiya password reset".

  2. Open the email and click the black Reset password button.

  3. You will be redirected to a secure page to create your new password.

  4. Enter your new password and confirm it.

  5. Upon success, you will see a green confirmation box: "Password reset successful."

  6. Click the black Continue to login button to sign in with your new credentials.

Notes & Tips​

  • Check Spam: If you do not see the email within a minute, check your Spam or Junk folder.
  • Link Expiry: As noted in the email, the reset link expires in 10 days.
  • Password Requirements: Choose a strong password that combines uppercase letters, lowercase letters, numbers, and symbols.
  • Alternative Login: If you previously set up a Passkey or linked your Google Account, you can use those methods to log in without resetting your password.