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Account Recovery

If you forget your password or cannot access your Soppiya account, you can easily recover it using the Forgot Password option. This secure process ensures that only the email owner can regain access.

Location: Accounts Login Page

What Is Account Recovery?​

Account Recovery is the secure process of regaining access to your Soppiya account when you have lost your password. It relies on email verification to prove your identity before allowing you to set a new credential.

  • Email Verification - Confirm identity via a secure link sent to your inbox
  • Password Reset - Create a new, strong password to replace the lost one
  • Secure Access - Prevents unauthorized users from hijacking accounts
For Store Owners

If you use a Passkey or Google Login, you may not need to reset your password at all. Try those methods first if you have them set up.

Quick Start Guide​

If you need to reset your password immediately, follow these steps:

  1. Go to the Login Page — Enter your email and click "Continue"
  2. Click "Forgot password?" — Located on the password entry screen
  3. Check your email — Look for the "Soppiya password reset" email
  4. Click "Reset password" — Follow the link to set a new password
  5. Log in — Use your new credentials to access your dashboard

For detailed instructions, continue reading below.

Recover Your Account by Resetting the Password​

The password reset process requires you to identify your account first. Follow these steps:

Step 1: Initiate the Reset​

  1. Go to the Soppiya Login page.
  2. Enter your registered Email address in the "Welcome back" screen.
  3. Click Continue with email.
  4. On the password entry screen, click the blue Forgot password? link located directly below the password field.
  1. You will be directed to the Forgot your password? screen.
  2. Your email will be pre-filled.
    • Note: If the email is incorrect, click "Change email" inside the input box.
  3. Click the black Send reset email button.
  4. System Check: A green notification "Email sent!" will appear. The "Resend" button will be disabled for 30 seconds to prevent spamming.

Step 3: Set a New Password​

  1. Open your email inbox and look for an email with the subject "Soppiya password reset".

  2. Open the email and click the black Reset password button.

  3. You will be redirected to a secure page to create your new password.

  4. Enter your new password and confirm it.

  5. Upon success, you will see a green confirmation box: "Password reset successful."

  6. Click the black Continue to login button to sign in with your new credentials.

Real World Examples​

Example 1: Forgotten Password

Scenario: You haven't logged in for a month and forgot your password.

Action:

  1. Enter email at login
  2. Click "Forgot password?"
  3. Open email on your phone, click reset link
  4. Set new password "StoreOwner2025!"
  5. Log in successfully

Result: Account access restored in under 2 minutes.

Example 2: Staff Member Lockout

Scenario: A staff member tries to guess their password too many times and gets locked out.

Action:

  1. Staff member clicks "Forgot password?"
  2. They realize they don't have access to the work email inbox
  3. They contact the Store Owner to help check the email or reset it

Result: Security is maintained; only the email owner can reset the password.

Troubleshooting​

I didn't receive the reset email

Possible causes:

  • The email went to Spam/Junk folder
  • The email address entered was incorrect
  • Your email provider is blocking automated emails

Solution:

  1. Check your Spam or Junk folder
  2. Wait 1-2 minutes for delivery
  3. Click Resend email on the reset screen
  4. Verify you spelled your email correctly (e.g., gmail.com vs gmil.com)
The reset link says "Expired"

Possible causes:

  • The link is older than 10 days
  • The link was already used

Solution:

  1. Go back to the login page
  2. Request a new password reset link
  3. Use the new link immediately (it expires in 10 days)
I can't access the email address anymore

Possible causes:

  • Lost access to the registered email account

Solution:

  1. If you cannot access the email inbox, you cannot reset the password
  2. Contact Soppiya Support for manual identity verification options
Need More Help?

If you're still experiencing issues, contact Soppiya support with your registered email address.

Best Practices​

Account Recovery Best Practices

Password Management

  • Use a password manager — prevent forgotten passwords by storing them securely
  • Update regularly — change your password every 3-6 months
  • Avoid reuse — never use the same password for your email and your Soppiya store

Alternative Access

  • Set up a Passkey — this allows login without typing a password at all
  • Link Google Account — use your Google login as a backup method
  • Add a secondary email — configure a recovery email in your Profile settings

Common Mistakes to Avoid

  • ❌ Using a work email you might lose access to
  • ❌ Sharing passwords with staff (create separate accounts instead)
  • ❌ Ignoring "New Login" security alerts in your email

Summary​

Account Recovery allows you to regain access to your store securely. By verifying your identity through your registered email, Soppiya ensures that only you can reset your credentials.

Key takeaways:

  • The "Forgot Password" link is the primary way to reset a lost password
  • You must have access to your registered email inbox to complete the process
  • Reset links expire after 10 days for security
  • Check Spam/Junk folders if the email doesn't arrive immediately
  • Setting up a Passkey or Google Login provides a backup way to access your account

If you're prone to forgetting passwords, we highly recommend setting up a Passkey in your profile settings for a smoother, password-free login experience.