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Account Security

The Security & Authentication settings in Soppiya allow you to manage your contact details, password, and advanced login methods. These options are divided into four distinct sections in the left sidebar menu: Security, Authentication, PassKeys, and Devices.

1. Security Settings​

In the Security tab, you can manage your primary contact details and update your login credentials.

Email Verification​

Email verification confirms that your primary email address belongs to you.

  • Unverified Status: You will see a blue text link Verify email next to your email address.
  • Verified Status: A blue checkmark will appear next to your email address.

Steps to Verify:

  1. Click Verify email next to your Primary email.
  2. Check your inbox for the verification link sent by Soppiya.
  3. Click the link in the email.
  4. Once verified, the blue checkmark will appear.
Verification Delay

If you do not see the email immediately, check your Spam or Junk folder. The link is time-sensitive, so please click it as soon as it arrives.

Managing Contact Details​

To update any information on this page, use the Edit (Pencil) Icon located on the right side of each field.

  • Primary Email: Used for account verification and store ownership.

    1. Click the Pencil Icon next to Primary email.
    2. Enter the new email address and click Update.
    3. Action Required: You must verify the new email to complete the process.

  • Secondary Email: Acts as a backup for account recovery.

    1. Click the Pencil Icon next to Secondary email.
    2. Enter the backup email and click Save.

  • Phone Number: Used for alternative login or recovery.

    1. Click the Pencil Icon next to Phone number.
    2. Enter your number with the country code (e.g., +880...).
    3. Click Update.

Changing Password​

  1. Click the Pencil Icon next to the Password field.
  2. Enter your New Password.
  3. Confirm your New Password.
  4. Click Update to save changes.
Password Strength

For maximum security, use a unique password that includes a mix of uppercase letters, numbers, and symbols. Avoid using common phrases or personal dates (like birthdays).

2. Authentication (2FA)​

Navigate to the Authentication tab in the sidebar.

Two-Factor Authentication (2FA) adds an extra layer of security to your account. When enabled, logging in from a new device will require both your password and a verification code sent to your phone.

Steps to Enable 2FA:

  1. Click the Enable 2FA button.
  2. A pop-up titled Two-factor authentication will appear with a QR code.
  3. Open your preferred authenticator app (e.g., Google Authenticator, Authy) on your phone.
  4. Scan the QR code displayed on the screen.
  5. Enter the 6-digit code generated by your app into the "Authentication code" field.
  6. Click Enable.

3. PassKeys​

Navigate to the PassKeys tab in the sidebar.

Passkeys allow you to log in quickly using biometrics (fingerprint/face) or device PINs, eliminating the need to type passwords.

Steps to Add a Passkey:

  1. Click the + Add this device button.
  2. Follow the browser prompt to authenticate using your device’s security method:
    • Biometrics: Fingerprint or Face Scan.
    • Hardware PIN: The unlock code for your computer or phone.
  3. The system will confirm that the passkey has been securely stored.
Device Specific

Passkeys are stored locally on the device you are currently using. If you use multiple devices (e.g., a laptop and a phone), you should add a passkey for each device separately.

4. Device Management​

Navigate to the Devices tab in the sidebar.

This section provides a detailed dashboard of all devices currently logged into your Soppiya account. It allows you to monitor active sessions and verify login locations using an interactive map.

Device Information Dashboard​

ElementDescription
Device & BrowserIdentifies the platform (e.g., Chrome on Windows, Mobile Chrome on Android).
StatusA Green Dot indicates an active session.
Time & LocationShows the timestamp of the last activity (e.g., Today at 4:34 pm) and the country/region (e.g., Bangladesh).
Interactive MapDisplays a visual pin of the login location.
Active SessionsLists specific network details, including the IP Address (e.g., 103.178.xx.xx).

Actions​

  • View Details: Click the Eye icon to view session visibility.
  • Log Out a Device: For devices other than your current one, a Trash Can icon will appear on the right. Click this to remotely log out that specific device.
Security Alert

If you see a device, IP address, or map location you do not recognize:

  1. Immediately click the Trash icon to remove the device.
  2. Go to the Security tab and Change your Password immediately.