Locations

The Locations settings are the operational heart of your supply chain. This section allows you to manage every physical place where you stock inventory, fulfill orders, and sell products.

Whether you operate from a single home office or manage multiple warehouses and retail outlets, keeping this list accurate ensures that shipping rates and inventory counts remain precise.

Location: Settings → Locations

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What Is Locations?

Locations represent the physical places where your business stores inventory and fulfills orders. Each location tracks its own stock levels independently, and the system uses these locations to calculate shipping rates and route orders to the nearest fulfillment center.

• Inventory Tracking - Each location maintains its own stock count
• Order Routing - The system routes orders to the appropriate fulfillment location
• Local Pickup - Locations can serve as customer pickup points
• Default Hub - One location acts as the primary hub for inventory syncing and app integrations

For Store Owners

Even if you only have one location, make sure its address is accurate — it affects shipping rate calculations and tax collection.

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Locations Overview

The main screen provides a high-level snapshot of your fulfillment network.

• Plan Usage: At the top of the page (e.g., Using 1 of 1000 locations), a counter tracks your current usage against the limit allowed by your subscription plan.

• Location Cards: Your active locations are displayed as individual cards. Each card contains:

  • Icon: Visual indicator of a physical site.
  • Name: The internal identifier (e.g., Rangpur).
  • Address Preview: The specific street address is listed directly below the name, helping you distinguish between locations in the same city.

• Default Badge: A grey Default badge appears on the right side of one location. This indicates the primary hub used for inventory syncing and app integrations.

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Quick Start Guide

If you're setting up locations for the first time, follow these steps:

1. Review the default location — Ensure its name and address are correct
2. Add additional locations — Register any warehouses, stores, or fulfillment centers
3. Set fulfillment preferences — Enable or disable "Fulfill online orders" per location
4. Choose your default — Assign the primary hub for inventory syncing

For detailed instructions, continue reading below.

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Adding a New Location

To add a new warehouse, retail store, or dropshipping origin:

1. Click the Add Location button in the top right corner.
2. Complete the three sections detailed below.

1. Location Name

• Input Field: Give this location a short, descriptive name (e.g., Main Warehouse or Motijheel Branch).
  Customer Visibility

  This name is primarily for your internal use. However, if you enable "Local Pickup" for this location, customers will see this name at checkout.

2. Address & Contact

• Country/region: Select the country from the dropdown menu.
• Address: Enter the primary street address (e.g., 123 Main Street).
• Apartment, suite, etc: (Optional) Enter unit numbers, floors, or building names.
• City: Enter the city or town name.
• Postal code: Enter the specific zip or postal code.
• Phone: Select the country flag and enter the contact number for this facility.
• Email: Enter the operational email address for this location.

3. Fulfillment Settings

Located at the bottom section, this setting controls whether the stock at this location is purchasable on your storefront.

• Use this location to fulfill online orders:
  • Checked: Inventory at this location is available for sale on your website.
  • Unchecked: Inventory is tracked here but is excluded from online sales.

When to disable this?

Uncheck this box for locations used for damaged goods, pending returns, or overflow stock that you are not ready to sell yet.

Click Save to apply changes.

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Changing the Default Location

Your Default Location is the priority hub. If a third-party app adds inventory without specifying a location, it is automatically assigned here.

1. Click the Change default location button (located above the list).
2. Select the desired location from the dropdown menu.
3. Click Save.

Logic Constraint

You can only select a location that has "Fulfill online orders" enabled. If a location is set to storage-only (unchecked), it cannot be designated as your Default.

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Managing Locations

Editing a Location

Click on any location card (e.g., Motijheel) to open its details.

• Update Info: Modify the address, phone number, or email.
• Deactivate Sales: Uncheck the Fulfill online orders box to stop routing new online orders to this site.

Deleting a Location

If you close a physical store or move warehouses:

1. Open the location details page.
2. Scroll to the bottom right.
3. Click the Delete location button.
4. Confirm the action in the pop-up modal.

Irreversible Action & Rules

• The Rule: You cannot delete the location currently marked as Default.
• The Fix: You must first assign the Default status to a different location. Once that is done, the Delete button will become available for the old location.

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Real World Examples

Example 1: Single Location Home Business

Goal: Set up one fulfillment location for a home-based business.

Configuration:

Setting	Value
Name	Main Warehouse
Address	Full home address
Fulfill Online Orders	Enabled
Default	Yes (only location)

Why this works:

• Simple setup — only one location needed
• All inventory and orders route to the same place
• Using "Main Warehouse" instead of a home address protects privacy during Local Pickup

Example 2: Multi-Location Retail Chain

Goal: Manage three locations with different roles.

Configuration:

Location	Fulfill Orders	Default	Purpose
Central Warehouse	Enabled	Yes	Primary fulfillment hub
Motijheel Store	Enabled	No	Retail + local pickup
Returns Depot	Disabled	No	Damaged/returned goods storage

Why this works:

• Central Warehouse handles most online orders as the default
• Retail store can fulfill local orders and offer pickup
• Returns Depot tracks returned inventory without making it available for sale

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Troubleshooting

I can't delete a location

Possible causes:

• The location is currently set as Default

Solution:

1. Go to Settings → Locations
2. Click Change default location and select a different location
3. Save the change
4. Now you can delete the original location

I can't set a location as Default

Possible causes:

• The location has "Fulfill online orders" disabled

Solution:

1. Click on the location card to open its details
2. Check the "Use this location to fulfill online orders" checkbox
3. Save, then try setting it as Default again

Inventory isn't showing for a location

Possible causes:

• The "Fulfill online orders" checkbox is unchecked
• No inventory has been assigned to this location

Solution:

1. Verify "Fulfill online orders" is enabled for the location
2. Go to your products and check that inventory is allocated to this specific location
3. Third-party apps may default inventory to the Default location — check your app settings

Need More Help?

If you're still experiencing issues, contact Soppiya support with the location name and a screenshot of your settings.

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Best Practices

• Naming: Use distinct names (e.g., "North Depot" vs. "South Store") to prevent staff confusion when routing orders.
• Privacy: If you run your business from home, remember that the Location Name becomes visible during Local Pickup. Consider using a brand name instead of "My House."
• Accuracy: Only enable Fulfill online orders if you actually have staff at that location ready to pack and ship boxes.

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Summary

Locations define the physical places where your business stores and ships inventory. Accurate location setup ensures correct shipping calculations, proper inventory tracking, and efficient order routing.

Key takeaways:

• Each location independently tracks its own stock levels
• The Default location receives inventory from third-party apps when no location is specified
• Enable "Fulfill online orders" only for locations actively shipping to customers
• You cannot delete the Default location — reassign default status first
• Use descriptive names and consider privacy when naming locations for Local Pickup
• Keep location addresses accurate to ensure proper shipping rate calculations

If you're just getting started, verify your Default location's address is correct and enable fulfillment — this single step ensures your shipping and inventory work properly.