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Logs

The Logs section is a security and management tool that records every significant action taken within the store's backend. It tracks who did what, to which resource, and when it happened. This is essential for troubleshooting errors, tracking employee productivity, and maintaining security.

Location: Settings → Logs

What Are Logs?​

Logs are an automatic audit trail that records every significant action taken in your store's admin panel. Every time a product is created, an order is updated, or a collection is deleted, a log entry is generated with the user, timestamp, and affected resource.

  • Action Tracking - Records create, update, and delete operations
  • Staff Accountability - Shows which admin user performed each action
  • Resource Identification - Links each action to a specific item via its system ID
  • Chronological History - Timestamps every event for forensic review
For Store Owners

Logs are most valuable when every staff member has their own unique user account. This ensures the "Admin" column accurately reflects who made each change.

Quick Start Guide​

If you're reviewing logs for the first time, follow these steps:

  1. Navigate to Logs — Click "Logs" at the bottom of the left sidebar
  2. Review recent activity — Scan the table for recent create, update, and delete actions
  3. Use filters — Click the filter icon to narrow results by resource type (e.g., Product, Order)
  4. Identify staff actions — Check the "Admin" column to see who performed each change

For detailed instructions, continue reading below.

To access the Activity Logs:

  1. Log in to your Soppiya Admin Dashboard.
  2. Look at the left-hand sidebar menu.
  3. Scroll to the bottom and click on Logs.

The Activity Log Interface​

The log is presented in a structured table format with the following columns:

Column NameDescription
ResourceThe type of item that was modified (e.g., Product, Collection, Order).
ActionThe specific operation performed (e.g., Create, Update, Delete).
TargetThe unique System ID (UUID) of the specific resource affected. This is used for technical referencing.
TimeThe exact date and timestamp when the action was recorded.
AdminThe name of the user or system process that performed the action.
CommentAdditional details or notes regarding the specific change (if applicable).

Key Features​

Filtering Results​

To quickly find specific events, use the Filter tool located at the top right of the Activity Log table.

  1. Click the Filter icon (three horizontal lines).
  2. Select a resource from the dropdown menu. Options include:
    • Product / Variant: Tracking inventory and item details.
    • Collection: Changes to product grouping.
    • Customer / Order: Tracking sales and user data changes.
    • Location / Market: Changes to shipping or regional settings.
    • Page / Blog / Article: Updates to website content.

Pagination and Navigation​

  • Horizontal Scroll: If you are viewing the dashboard on a smaller screen, a scrollbar appears at the bottom of the table to allow you to see all columns (Target, Time, Admin, etc.).
  • Page Navigation: Use the Left and Right arrows at the bottom right of the screen to navigate through different pages of log history.

Real World Examples​

Example 1: Investigating a Missing Product

Scenario: A product suddenly disappeared from the storefront and you need to find out what happened.

Steps:

  1. Open Logs and click the Filter icon
  2. Select Product as the resource type
  3. Look for entries with the action Delete
  4. Check the Admin column to identify who deleted the product
  5. Check the Time column to determine when it was deleted

Why this works:

  • Filtering by Product narrows results to the relevant resource
  • The Admin field pinpoints accountability
  • You now know who to ask and when it happened
Example 2: Daily Staff Audit

Scenario: As a store owner, you want a daily review of what your team changed.

Steps:

  1. Open Logs at the end of each day
  2. Scan recent entries sorted by time
  3. Note any unusual Delete actions or changes to Orders
  4. Follow up with staff on any unexpected modifications

Why this works:

  • Regular log reviews catch mistakes early
  • Builds a culture of accountability
  • Helps identify training needs for staff

Troubleshooting​

I can't find a specific action in the logs

Possible causes:

  • The action may be on a different page of results
  • The wrong resource filter is applied

Solution:

  1. Clear any active filters
  2. Use pagination arrows to browse through older entries
  3. Try filtering by a different resource type — the action may be categorized differently than expected
The "Admin" column shows a system name instead of a staff member

Possible causes:

  • The action was performed by an automated process or third-party app integration

Solution:

  1. This is normal behavior — some actions are triggered by apps or system processes
  2. Check your installed apps to see which one might have triggered the change
  3. For staff accountability, ensure every team member uses their own unique user account
Need More Help?

If you're still experiencing issues, contact Soppiya support with the specific log entry timestamps and resource IDs.

Best Practices​

Activity Log Best Practices

Staff Management

  • Unique accounts for all staff — never share login credentials; the Admin column only works when each person has their own account
  • Regular reviews — check logs daily or weekly to stay on top of changes
  • Follow up on deletions — Delete actions should be reviewed promptly as they're often irreversible

Security

  • Monitor after hours activity — unexpected actions during off-hours may indicate unauthorized access
  • Track permission changes — watch for changes to User and Permissions settings
  • Use logs for onboarding — review a new staff member's first actions to ensure proper training

Common Mistakes to Avoid

  • ❌ Sharing admin accounts — this makes the "Admin" column useless for accountability
  • ❌ Ignoring logs entirely — regular review prevents small mistakes from becoming big problems
  • ❌ Not using filters — scanning unfiltered logs is time-consuming; always filter by resource type

Summary​

The Activity Log provides a complete audit trail of every action taken in your store's admin panel. It's essential for security, accountability, and troubleshooting.

Key takeaways:

  • Every create, update, and delete action is automatically recorded
  • The Admin column shows who performed each action — ensure unique accounts for all staff
  • Use filters to narrow results by resource type (Product, Order, Customer, etc.)
  • Logs are read-only — they cannot be edited or deleted
  • Regular log reviews help catch mistakes early and maintain security
  • Pagination arrows let you browse through historical entries

If you're just getting started, ensure every staff member has their own unique Soppiya account, then make it a habit to check logs once a day during your first week.