Store
Manage your store’s public identity, internal billing, and regional formats. Keeping this information accurate ensures seamless customer communication and precise invoicing.
Location: Settings → Store
Store Owner
View the primary account holder details. This information is read-only and linked to your main subscription.
- Owner Profile: The account holder's name and avatar.
- Owner Email: The registered login email for the store.
Store Profile
Manage the contact details visible to your customers. These appear on your storefront header, emails, and invoices.
Since these details are public, we recommend using a dedicated business email and phone number rather than your personal home contact info.
- Store name: The official display name of your brand.
Appears on your website browser tab and SEO listings.
- Store phone: The public support number. Select the flag icon to auto-format the country code.
- Store email: The address where customers can reach you for support.
Billing Information
Manage the payment and identity details for your Soppiya subscription.
These details are strictly for billing between you and Soppiya. They are never visible to customers and do not affect your shipping origin.
- Legal business name: The official entity name registered with your government. This appears on your monthly subscription invoices.
- Country/region: The jurisdiction where your business is registered.
Changing this may update your tax rates and available payment gateways.
- City: The city associated with your payment method.
- Address: Your billing street address. Matches must align with your credit card records to prevent transaction declines.
- Apartment, suite, etc.: (Optional) Unit or building number.
- Postal code: The ZIP or postal code for the billing address.
Time zone and units of measurement
Define how your store handles time and physical measurements. This standardization ensures accurate shipping calculations and reporting.
Switching units (e.g., from kg to lb) does not automatically convert existing products.
- The Risk: A
5 kgproduct will become5 lbs(which is significantly lighter), leading to undercharged shipping. - The Fix: You must manually update the weight/dimensions of all existing products immediately after changing this setting.
- Time zone: Select your operating region (e.g.,
Asia/Dhaka). This syncs your sales reports, order timestamps, and email notifications to local time. - Weight unit: The standard mass unit (e.g.,
kg,lb). Used to calculate shipping rates at checkout. - Length unit: The standard dimension unit (e.g.,
ft,m). Used to determine package volume for carriers.
Order ID Format
Customize the reference numbers assigned to new orders. A clear, branded format helps staff identify transactions quickly.
New formats apply to the next order received. Historical order numbers are preserved as-is for record-keeping.
- Prefix: Characters displayed before the ID (e.g.,
ORD-). Useful for brand abbreviation. - Suffix: (Optional) Characters displayed after the ID (e.g.,
-2025).
Preview
| Setting | Input | Result |
|---|---|---|
| Prefix | ORD- | ORD- |
| System ID | 1001 | ORD-1001 |
| Suffix | -A | ORD-1001-A |
For the cleanest look, use a short Prefix only (e.g., MYSTORE-). Avoid using Suffixes unless required for internal accounting codes.
Best Practices
- Billing Accuracy: Ensure your Billing Address matches your bank records exactly to avoid subscription interruptions.
- Privacy Guard: Double-check that your Store Profile email is one you are comfortable showing to the entire internet.
- Setup Order: configure Regional Settings before uploading your product catalog to avoid manual unit conversions later.