Store

Manage your store's public identity, internal billing, and regional formats. Keeping this information accurate ensures seamless customer communication and precise invoicing.

Location: Settings → Store

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What Is Store Settings?

Store settings control the foundational identity of your business on Soppiya — your public contact details, billing information, time zone, measurement units, and order numbering system. These settings affect everything from how customers see your brand to how shipping rates are calculated.

• Store Profile - Public contact details visible on your storefront and emails
• Billing Information - Private payment details for your Soppiya subscription
• Regional Settings - Time zone, weight units, and length units for accurate operations
• Order ID Format - Custom prefixes and suffixes for branded order numbers

For Store Owners

Complete your Store Profile and Regional Settings before uploading any products. Getting units correct from the start prevents manual conversion work later.

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Quick Start Guide

If you're setting up your store for the first time, follow these steps:

1. Set your Store Name — this appears on browser tabs, emails, and SEO listings
2. Add store contact info — enter a business email and phone number
3. Complete billing details — ensure your billing address matches your bank records
4. Choose your time zone — syncs reports, order timestamps, and notifications
5. Set weight and length units — these affect shipping rate calculations
6. Customize your Order ID format — add a branded prefix for easy identification

For detailed instructions, continue reading below.

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Store Owner

View the primary account holder details. This information is read-only and linked to your main subscription.

• Owner Profile: The account holder's name and avatar.
• Owner Email: The registered login email for the store.

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Store Profile

Manage the contact details visible to your customers. These appear on your storefront header, emails, and invoices.

Privacy First

Since these details are public, we recommend using a dedicated business email and phone number rather than your personal home contact info.

• Store name: The official display name of your brand.

  Appears on your website browser tab and SEO listings.

• Store phone: The public support number. Select the flag icon to auto-format the country code.
• Store email: The address where customers can reach you for support.

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Billing Information

Manage the payment and identity details for your Soppiya subscription.

Internal Only

These details are strictly for billing between you and Soppiya. They are never visible to customers and do not affect your shipping origin.

• Legal business name: The official entity name registered with your government. This appears on your monthly subscription invoices.
• Country/region: The jurisdiction where your business is registered.

  Changing this may update your tax rates and available payment gateways.

• City: The city associated with your payment method.
• Address: Your billing street address. Matches must align with your credit card records to prevent transaction declines.
• Apartment, suite, etc.: (Optional) Unit or building number.
• Postal code: The ZIP or postal code for the billing address.

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Time zone and units of measurement

Define how your store handles time and physical measurements. This standardization ensures accurate shipping calculations and reporting.

Critical: Changing Units

Switching units (e.g., from kg to lb) does not automatically convert existing products.

• The Risk: A 5 kg product will become 5 lbs (which is significantly lighter), leading to undercharged shipping.
• The Fix: You must manually update the weight/dimensions of all existing products immediately after changing this setting.

• Time zone: Select your operating region (e.g., Asia/Dhaka). This syncs your sales reports, order timestamps, and email notifications to local time.
• Weight unit: The standard mass unit (e.g., kg, lb). Used to calculate shipping rates at checkout.
• Length unit: The standard dimension unit (e.g., ft, m). Used to determine package volume for carriers.

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Order ID Format

Customize the reference numbers assigned to new orders. A clear, branded format helps staff identify transactions quickly.

Future Orders Only

New formats apply to the next order received. Historical order numbers are preserved as-is for record-keeping.

• Prefix: Characters displayed before the ID (e.g., ORD-). Useful for brand abbreviation.
• Suffix: (Optional) Characters displayed after the ID (e.g., -2025).

Preview

Setting	Input	Result
Prefix	ORD-	ORD-
System ID	1001	ORD-1001
Suffix	-A	ORD-1001-A

Design Tip

For the cleanest look, use a short Prefix only (e.g., MYSTORE-). Avoid using Suffixes unless required for internal accounting codes.

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Real World Examples

Example 1: Single-Location Bangladesh Store

Goal: Set up store details for a Dhaka-based fashion brand.

Configuration:

Setting	Value
Store Name	StyleBD
Store Email	support@stylebd.com
Store Phone	+880 1712-345678
Time Zone	Asia/Dhaka
Weight Unit	kg
Length Unit	m
Order Prefix	SBD-

Why this works:

• Dedicated business email and phone protect personal information
• Asia/Dhaka ensures order timestamps match local business hours
• "SBD-" prefix makes orders easily identifiable (e.g., SBD-1001)

Example 2: International Multi-Currency Store

Goal: Set up store details for a business selling globally from the US.

Configuration:

Setting	Value
Store Name	GlobalCraft Co.
Store Email	hello@globalcraft.com
Time Zone	America/New_York
Weight Unit	lb
Length Unit	ft
Order Prefix	GCC-
Order Suffix	-US

Why this works:

• US-standard units match carrier expectations (USPS, UPS, FedEx)
• Suffix "-US" distinguishes domestic orders from future international expansions
• Eastern time zone covers the majority of US business hours

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Troubleshooting

My subscription payment keeps failing

Possible causes:

• Billing address doesn't match your bank records

Solution:

1. Go to Settings → Store → Billing Information
2. Ensure your address matches exactly what your bank has on file
3. Verify the country/region is correct
4. Try updating your payment method if the issue persists

Order timestamps show the wrong time

Possible causes:

• Time zone is set incorrectly

Solution:

1. Go to Settings → Store → Time zone and units of measurement
2. Select the correct time zone for your operating region
3. Future orders will use the updated time zone (existing orders retain their original timestamps)

Shipping rates are incorrect after changing weight units

Possible causes:

• Changing units doesn't convert existing product data

Solution:

1. After changing from kg to lb (or vice versa), you must manually update the weight of every existing product
2. New products will use the updated unit correctly
3. Re-check shipping rate calculations with a test order

Need More Help?

If you're still experiencing issues, contact Soppiya support with a screenshot of your Store settings page.

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Best Practices

• Billing Accuracy: Ensure your Billing Address matches your bank records exactly to avoid subscription interruptions.
• Privacy Guard: Double-check that your Store Profile email is one you are comfortable showing to the entire internet.
• Setup Order: Configure Regional Settings before uploading your product catalog to avoid manual unit conversions later.

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Summary

Store settings define your store's foundational identity, billing relationship with Soppiya, and regional operational standards. Getting these right from the start prevents issues with shipping calculations, order management, and subscription billing.

Key takeaways:

• Store Profile details (name, email, phone) are publicly visible — use business contacts
• Billing Information is private and must match your bank records exactly
• Set your time zone before processing orders to ensure accurate timestamps
• Choose weight and length units before uploading products — changing later requires manual updates
• Order ID prefixes help your team identify transactions quickly (e.g., ORD-1001)
• Historical order numbers are never affected by format changes

If you're just getting started, set your Store Name, time zone, and weight units — these three settings have the biggest operational impact.